FAQ’s

Most listing sites allow restrictions on who is able to book instantly. Airbnb, for example, has features which allow hosts to require guests to have ID verification, positive reviews and so forth. We make recommendations for these settings based on our experience. Additionally, we require guests to read and respond to a prompt message prior to confirming their reservation which reviews key aspects of the listing.

We have a team of cleaning professionals and provide them access to the back-end listing calendar to perform a standard cleaning at the end of each reservation. For reservations longer than 30 days, we suggest a deep cleaning. Our cleaning staff also performs a walkthrough of the property and notifies us of damages or maintenance concerns. If any maintenance issues arise during a guests reservation, we contact our maintenance team immediately for support. We also have a 24/7 emergency line for guests to reach out for after-hour issues. Additionally, we suggest and provide semi-annual property inspections with a maintenance staff member to identify ongoing wear and tear and routine maintenance such as gutter cleaning, water heater flushing and so forth. If there is ever a repair needed for the property that is outside of our staff’s scope of work, we have a reputable list of third party contacts we can reach out to. 

We conduct a market analysis and review comparable listings in the area prior to listing your property. Based on this analysis, we curate your listing on the target guest– whether it be families looking for a vacation rental or working professionals looking to book an efficient space within close proximity to their work. We also utilize third party services such as AirDNA to give us additional data and analytics of the local market.

We have a team of hosts & co-hosts who are readily available for guest support and responding to inquiries. We pride ourselves on promptly responding to both inquiries and guests during standard business hours.  In the event we have any issues with a guest, we utilize resources from both the hosting platform as well as our past experience to resolve the situation. Once resolved we reflect how we can enhance the listing and our processes in order to improve in the future.

We primarily list properties on Airbnb as they typically have 80% market share. However, depending on the clients' needs we have access to many more platforms. We also work with owners to identify if they would like a direct booking option. Direct booking allows us to advertise the property to guests to rebook directly through us if they decide to return in the future.

We utilize an online service, Hostaway, which manages our listing automations, and allows access to the calendar and booking reports. An owner portal is created 24/7 access to property information. Each city and municipality is unique in regards to short term rental regulations and taxes therefore, before signing a management agreement we work with an owner to identify the local regulations for the property as well as a process to remit transient occupancy taxes if necessary as well as obtaining a special permit if needed

We require that owners have short-term rental insurance on their property before we post a listing. In addition for all bookings through the Airbnb platform,  AirCover adds additional coverage- it includes $3 million in Host damage protection, in addition to $1 million liability insurance, guest identity verification, reservation screening, and a 24-hour safety line. We do hold business insurance but we do not cover the property for damages or loss of revenue.

We proactively work to minimize damage and safety issues through clear and thorough communication with all guests. This includes extensive house rules and a house guidebook as well as signs posted throughout the property. We work with Owners regarding their desires for security deposits. Additionally, we make recommendations for exterior cameras for all properties.