Short Term Rental Management
How much rent can you get for your investment?
Furnishing, Listing Set Up, and Launch:
Partner with a successful short term rental professional as you enter the world of short-term rentals with our Listing Set-Up and Launch service. The process before accepting your first guest can be daunting and overwhelming- let us do the heavy lifting so you can expedite the process and be set up for success. We understand the critical importance of making a captivating first impression in the competitive rental market, and our dedicated team is here to ensure your property stands out from the crowd. We’ll take care of identifying your target customer, selecting and furnishing the property, coordinating photography, and setting up your listing. Additionally, we’ll prepare the back-end details which are often forgotten but make day-to-day management of a short-term rental a breeze. This includes drafting and implementing automated messages, video tutorials for guests, signage, and house rules for your property. After our team completes your listing set-up, you’ll be ready to accept your first guest and manage your property like a professional.
Full Service Property Management:
Our comprehensive property management services is designed for owners seeking a hands-off approach to managing their short-term rental. Our professional service covers every aspect of the short-term rental process from initial setup to daily operations and guest interactions. We will take on all the maintenance and cleaning coordination, and we will manage the calendar and pricing optimization, all while maintaining organized processes for utilities and ongoing property care. We strive to optimize occupancy and maximize your return on investment by staying up to date on seasonal market changes, conducting regular property walkthroughs, and reviewing guest feedback. With our comprehensive Property Management service, you can enjoy the benefits of short-term rental ownership without the day-to-day hassles.
Listing Set Up:
Utilizing our knowledge and technique, we want to help owners with an already furnished and curated property who are looking to expand their online presence and reach a larger audience. We combine our tools with the aesthetic appeal and functionality of your space to really get your listing up and running. We will handle the cleaning and photography coordination, the online hosting platform set-up, the custom listing name and automated messages. We have thought of it all! Our services contribute to positive guest experiences, increased bookings, and elevated property value. Let us take on the initial steps to get your listing noticed.
Short Term Management Services
*Cost of Photography not included
**Cost of signage and materials not included
***Single listing / 1 platform
*****Cost of furniture not included
Our timeline
FAQ’s
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Most listing sites allow restrictions on who is able to book instantly. Airbnb, for example, has features which allow hosts to require guests to have ID verification, positive reviews and so forth. We make recommendations for these settings based on our experience. Additionally, we require guests to read and respond to a prompt message prior to confirming their reservation which reviews key aspects of the listing.
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We have a team of cleaning professionals and provide them access to the back-end listing calendar to perform a standard cleaning at the end of each reservation. For reservations longer than 30 days, we suggest a deep cleaning. Our cleaning staff also performs a walkthrough of the property and notifies us of damages or maintenance concerns. If any maintenance issues arise during a guests reservation, we contact our maintenance team immediately for support. We also have a 24/7 emergency line for guests to reach out for after-hour issues. Additionally, we suggest and provide semi-annual property inspections with a maintenance staff member to identify ongoing wear and tear and routine maintenance such as gutter cleaning, water heater flushing and so forth. If there is ever a repair needed for the property that is outside of our staff’s scope of work, we have a reputable list of third party contacts we can reach out to.
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We conduct a market analysis and review comparable listings in the area prior to listing your property. Based on this analysis, we curate your listing on the target guest– whether it be families looking for a vacation rental or working professionals looking to book an efficient space within close proximity to their work. We also utilize third party services such as AirDNA to give us additional data and analytics of the local market.
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We have a team of hosts & co-hosts who are readily available for guest support and responding to inquiries. We pride ourselves on promptly responding to both inquiries and guests during standard business hours. In the event we have any issues with a guest, we utilize resources from both the hosting platform as well as our past experience to resolve the situation. Once resolved we reflect how we can enhance the listing and our processes in order to improve in the future.
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We primarily list properties on Airbnb as they typically have 80% market share. However, depending on the clients' needs we have access to many more platforms. We also work with owners to identify if they would like a direct booking option. Direct booking allows us to advertise the property to guests to rebook directly through us if they decide to return in the future.
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We utilize an online service, Hostaway, which manages our listing automations, and allows access to the calendar and booking reports. An owner portal is created 24/7 access to property information. Each city and municipality is unique in regards to short term rental regulations and taxes therefore, before signing a management agreement we work with an owner to identify the local regulations for the property as well as a process to remit transient occupancy taxes if necessary as well as obtaining a special permit if needed
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We require that owners have short-term rental insurance on their property before we post a listing. In addition for all bookings through the Airbnb platform, AirCover adds additional coverage- it includes $3 million in Host damage protection, in addition to $1 million liability insurance, guest identity verification, reservation screening, and a 24-hour safety line. We do hold business insurance but we do not cover the property for damages or loss of revenue.
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We proactively work to minimize damage and safety issues through clear and thorough communication with all guests. This includes extensive house rules and a house guidebook as well as signs posted throughout the property. We work with Owners regarding their desires for security deposits. Additionally, we make recommendations for exterior cameras for all properties.
“Where dreams can grow”
