FAQ’s

In marketing vacancies, we utilize a diverse range of strategies. This includes listing properties on popular online platforms such as Zillow and Trulia, as well as strategically placing "for rent" signs at the property. Our listing postings are thoughtfully crafted with high-quality photographs, tailored to showcase each property's unique features. We also host open houses and property tours to give prospective residents a firsthand look at the property. Additionally, we maintain proactive communication via email and phone, promptly addressing any inquiries.

The resident screening process involves thorough applications requiring rental history verification and two references. We also conduct credit history and eviction record research to ensure financial stability and reliability. Clear communication and adherence to our screening criteria help us maintain a community of responsible residents.

In managing lease agreements, rent collection, and late payments, we prioritize clear and enforceable lease contracts tailored to each property. For streamlined rent collection, we utilize Appfolio, an online resident platform, offering convenience for residents. In the event of late payments, we have established procedures for reminders and follow-ups, while also enforcing late fees as stipulated in the lease agreement to maintain accountability and consistency.

In the event that an eviction becomes necessary, we work closely with a trusted local attorney, leveraging our longstanding relationship for guidance and support. Our priority is to ensure strict adherence to all legal procedures and requirements throughout the eviction process.

We promptly handle maintenance requests through our online portal. We prioritize all urgent requests. We have a 24 hour emergency hotline for all urgent maintenance issues. We coordinate repairs with trusted vendors from our preferred list, ensuring timely resolution. Transparent communication with residents keeps them informed throughout the process, aiming for swift and satisfactory outcomes.

Yes, we maintain a network of reliable contractors and vendors who have been thoroughly vetted for their expertise and reliability.

Our communication approach is tailored to accommodate the preferences of the property owner, respecting their desired level of involvement. Our Director of Property Services who provides regular updates and addresses inquiries will be the property owner’s main point of contact.

We provide monthly summaries tailored for our property owners. These summaries encompass essential financial insights, including a profit and loss report, balance sheet, and Trust Account Summary. Additionally, we include valuable property insights and suggestions to keep owners informed.

Our approach to lease renewals and resident retention begins with proactive planning. At least 90 days prior to lease expirations, we conduct a market rent analysis and review a lease renewal strategy with the property owner. We then send out lease renewal notices to residents 60 days in advance, initiating discussions about renewal options and addressing any concerns they may have.